Terms of Service & Liability Limitations

Effective Date: July 27, 2026 | Province of Ontario, Canada

Welcome to Bright Trust Janitorial Inc. ("Company", "we", "us", or "our"). By booking a commercial or residential cleaning service, submitting an online quote request, or paying a deposit, you ("Customer") agree to be bound by these Terms of Service and Limitation of Liability Agreement.

1. Scope of Cleaning Services

Company provides residential, commercial, hospitality, and post-construction janitorial services based on property specifications provided during booking. Cleaning teams perform standard duties as outlined in the service quote. Specialty requests (e.g., deep oven cleaning, interior window washing) must be explicitly requested in advance.

2. Deposit & Payment Terms

25% Downpayment: A non-refundable 25% downpayment is required upon booking confirmation to secure cleaner allocation and calendar capacity.
75% Final Balance: The remaining 75% balance is due immediately upon service completion unless prepaid 100% upfront. Balance payments are processed online via Square Canada or approved manual e-Transfer/cash.
Applicable Taxes: Services performed in Ontario are subject to 13% Harmonized Sales Tax (HST) unless a valid Tax Exemption ID is provided prior to invoice generation.

3. Cancellation, Rescheduling & Lock-Out Policy

24-Hour Notice: Cancellations or rescheduling requests made at least 24 hours prior to the appointment incur no penalty.
Late Cancellation / Lock-Out: Cancellations under 24 hours or situations where cleaners are denied property access (no key, invalid gate code, lock-out) forfeit the 25% downpayment to compensate cleaner dispatch costs.

4. Property Access & Utility Requirements

Customer agrees to provide safe, unimpeded access to the property at the scheduled start time, along with functioning electricity and running hot/cold water. If utilities are unavailable, Company reserves the right to cancel service and retain the deposit.

⚠️ 5. Pre-Existing Damage & Valuables Disclaimer

Customer agrees to inspect the property prior to service and notify Company of any pre-existing damage, unstable structures, unanchored wall items (e.g. heavy mirrors, artwork), or delicate antiques. Company is NOT LIABLE for:

Pre-existing wear-and-tear, grout discoloration, or aged fixture damage.
Improperly mounted, unanchored, or unstable wall hangings.
Loss or damage to cash, jewelry, heirlooms, or undeclared high-value items (Customer must secure valuables prior to team arrival).

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF THE PROVINCE OF ONTARIO AND CANADA:

COMPANY'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM, PROPERTY DAMAGE, OR DIRECT/INDIRECT LOSS ARISING FROM SERVICE SHALL BE STRICTLY CAPPED AT THE TOTAL AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC CLEANING SERVICE INSTANCE GIVING RISE TO THE CLAIM, OR $500.00 CAD (WHICHEVER IS LOWER).
COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.

7. Quality Guarantee & 24-Hour Inspection Period

Customer must inspect completed work upon completion or within 24 hours of service. If any area was missed or does not meet agreed standards, Customer must notify Company within 24 hours with photos. Company will dispatch a cleaner to re-clean the specific area at no additional charge. Re-cleaning represents Customer's sole remedy.

8. Governing Law & Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

For questions regarding these Terms, contact us at brighttrustjanitorial.ca@gmail.com or +1 (365) 720-1492.